Refund and Cancellation Policy
**Refund and Cancellation Policy**
At Pantywish.com, we strive to provide the best possible shopping experience to our valued customers. We understand that situations may arise where you might need to cancel an order or request a refund. This Refund and Cancellation Policy outlines our guidelines for order cancellations and refund requests.
**Order Cancellation:**
1. **Cancellation before Shipping:** If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request, and if successful, a full refund will be issued to your original payment method.
2. **Cancellation after Shipping:** If your order has already been shipped and you decide to cancel it, you can refuse delivery upon arrival or return the package to us. Once we receive the returned items in their original condition, a refund will be issued to your original payment method, excluding any shipping charges.
**Refund Policy:**
1. **Eligibility for Refunds:** Refunds are applicable to the following situations:
– Cancellation of an order before shipping.
– Return of items in their original condition and packaging within the specified return period.
– Receipt of damaged or defective products.
2. **Refund Processing Time:** Once your refund request is approved, we will process the refund within [X] business days. The exact time it takes for the refund to reflect in your account may vary depending on your payment provider.
3. **Refund Method:** Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available or valid, please contact our customer support team to discuss alternative refund options.
**Return Policy:**
1. **Eligibility for Returns:** To be eligible for a return, the following conditions must be met:
– The return must be requested within [X] days from the date of delivery.
– The items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2. **Return Process:**
– Contact our customer support team to initiate the return process and obtain a return authorization.
– Pack the items securely in the original packaging and include the return authorization slip.
– Ship the package to the address provided by our customer support team.
3. **Return Shipping Costs:** If the return is due to our error (e.g., damaged or defective items), we will cover the return shipping costs. For other return reasons, the customer is responsible for the return shipping expenses.
**Non-Refundable Items:**
The following items are non-refundable:
– Intimate items, such as undergarments and adult toys, for hygiene reasons, unless they are damaged or defective upon receipt.
**Change of Mind:**
We do not offer refunds or cancellations for orders due to a change of mind. Please carefully review your order before making a purchase.
**Conclusion:**
We aim to ensure that your shopping experience at Pantywish.com is satisfactory and hassle-free. If you have any questions or need assistance with order cancellations, refunds, or returns, please do not hesitate to contact our customer support team at support@pantywish.com. Our team will be more than happy to assist you and provide further guidance on our Refund and Cancellation Policy.
