Privacy Policy

**Privacy Policy**

Last Updated: [06/02/23]

Thank you for choosing Pantywish.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide while using our website. By accessing and using Pantywish.com, you consent to the practices described in this Privacy Policy.

**1. Information We Collect:**

a. **Personal Information:** When you create an account or place an order on Pantywish.com, we may collect personal information such as your name, email address, shipping address, billing address, and contact number. This information is necessary for order processing, customer support, and communication purposes.

b. **Payment Information:** To facilitate secure transactions, we collect payment information, including credit/debit card details or other payment methods when you make a purchase on our website. We use trusted third-party payment processors to handle these transactions securely.

c. **Browsing Information:** When you visit Pantywish.com, our servers automatically collect certain information, such as your IP address, browser type, device information, and pages visited. This data helps us improve our website’s performance, enhance your browsing experience, and analyze trends and preferences.

d. **Cookies and Tracking Technologies:** We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize you when you visit our website again. You can adjust your browser settings to manage or disable cookies, but this may limit certain functionalities.

**2. How We Use Your Information:**

a. **Order Processing:** We use your personal and payment information to process and fulfill your orders, provide order status updates, and ensure timely delivery of your purchases.

b. **Customer Support:** Your contact information enables us to respond to your inquiries, address your concerns, and provide efficient customer support.

c. **Communication:** We may use your email address or contact number to send you transactional messages, promotional offers, newsletters, and important updates related to our services. You can opt-out of marketing communications at any time.

d. **Improvement of Services:** We analyze browsing information and use cookies to enhance your website experience, improve our product offerings, and tailor our content to suit your preferences.

e. **Security and Fraud Prevention:** Your personal information helps us protect against fraudulent activities and unauthorized access to our systems.

**3. Disclosure of Your Information:**

a. **Third-Party Service Providers:** We may share your information with trusted third-party service providers who assist us in various operations, such as payment processing, order fulfillment, shipping, marketing, and website analytics. These providers are bound by strict confidentiality agreements and are only authorized to use your information for specific purposes.

b. **Legal Requirements:** We may disclose your information if required by law, legal process, or government request, to protect our rights, privacy, safety, or property, or as necessary to prevent illegal activities or violations of our Terms of Service.

c. **Business Transfers:** In the event of a merger, acquisition, sale, or restructuring of our business, your information may be transferred as part of the transaction. We will notify you of any significant changes to our privacy practices resulting from such transfers.

**4. Security Measures:**

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, secure socket layer (SSL) technology, and regular system audits.

**5. Your Choices:**

a. **Account Information:** You can update or modify your account information by logging into your Pantywish.com account.

b. **Marketing Communications:** If you wish to stop receiving marketing communications from us, you can opt-out by following the unsubscribe link in our emails or contacting our support team.

c. **Cookies:** You have the option to manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

**6. Children’s Privacy:**

Pantywish.com is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have unintentionally collected information from a child, we will take immediate steps to delete the data from our systems.

**7. Third-Party Links:**

Pantywish.com may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their respective privacy policies before providing any personal information.

**8. Changes to the Privacy Policy:**

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website or through other communication channels.

**9. Contact Us:**

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

Phone: +91 7018720338

Email: support@pantywish.com

**Conclusion:**

At Pantywish.com, we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data. By using our website, you consent to the practices described in this policy. We value your trust and assure you that your information is in safe hands. If you have any queries or require assistance, please don’t hesitate to contact our support team. Thank you for choosing Pantywish.com.

 

 

**GDPR Data Protection Rights**

The General Data Protection Regulation (GDPR) is a comprehensive data protection law implemented by the European Union (EU) to enhance the protection of individuals’ personal data and privacy rights. As a user or customer of Pantywish.com, you have certain rights under the GDPR. We are committed to respecting and upholding these rights. Here is an overview of your GDPR data protection rights:

**1. Right to Access:**

You have the right to request access to the personal information we hold about you. Upon receiving a valid request, we will provide you with a copy of the data we process related to your account and transactions.

**2. Right to Rectification:**

If the personal information we have about you is inaccurate or incomplete, you have the right to request that we rectify or update it promptly.

**3. Right to Erasure (Right to be Forgotten):**

You can request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent. However, this right is subject to applicable legal requirements, and we may need to retain certain information for legitimate business purposes or legal obligations.

**4. Right to Restrict Processing:**

You have the right to request the restriction of processing of your personal data under certain circumstances, for example, if you contest the accuracy of the data or when processing is unlawful.

**5. Right to Data Portability:**

If technically feasible, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You can also request that we transmit this data directly to another data controller, where technically possible.

**6. Right to Object:**

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing your data unless we have compelling legitimate grounds to continue or if the processing is necessary for the establishment, exercise, or defense of legal claims.

**7. Right to Withdraw Consent:**

If you have given us your consent to process your personal data for specific purposes, you have the right to withdraw that consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

**8. Right to Lodge a Complaint:**

If you believe that your data protection rights under the GDPR have been violated, you have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for data protection issues in the EU member state of your residence, place of work, or the alleged infringement is the appropriate one to contact.

**Exercising Your Rights:**

If you wish to exercise any of your GDPR data protection rights or have any related concerns, please contact us using the following details:

Phone: +91 7018720338

Email: support@pantywish.com

We will respond to your requests and inquiries promptly and in accordance with applicable data protection laws. Please note that in some cases, we may need to verify your identity before processing your requests to ensure the security of your personal information.

**Data Protection and Security:**

At Pantywish.com, we take data protection and security seriously. We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our Privacy Policy outlines our data handling practices, and we encourage you to review it for further information.

Thank you for entrusting Pantywish.com with your personal data. We value your privacy and are committed to maintaining the highest standards of data protection in compliance with the GDPR and other relevant regulations.

**CCPA Privacy Rights (Do Not Sell My Personal Information)**

The California Consumer Privacy Act (CCPA) is a state law that grants California residents specific privacy rights regarding their personal information. If you are a California resident and a user or customer of Pantywish.com, you have the following rights under the CCPA:

**1. Right to Know:**

You have the right to know what personal information we have collected, used, disclosed, or sold about you over the past 12 months. Upon receiving a verifiable request, we will provide you with the specific pieces of personal information we hold and the categories of information we have collected.

**2. Right to Delete:**

You have the right to request the deletion of your personal information that we have collected and maintained. There are exceptions to this right, such as when the data is necessary for completing a transaction, detecting security incidents, complying with legal obligations, or other purposes permitted by the CCPA.

**3. Right to Opt-Out (Do Not Sell My Personal Information):**

Under the CCPA, you have the right to opt-out of the sale of your personal information. Pantywish.com does not sell personal information to third parties for monetary value. However, we may share your information with third-party service providers as described in our Privacy Policy. If you wish to exercise your opt-out right, you can do so by contacting us using the following details:

Phone: +91 7018720338

Email: support@pantywish.com

**4. Right to Non-Discrimination:**

Pantywish.com will not discriminate against you for exercising your CCPA privacy rights. We will not deny you goods or services, charge different prices or rates, or provide a different level or quality of service based on your exercise of your CCPA rights.

**Exercising Your Rights:**

To exercise your CCPA privacy rights or obtain more information about how to submit a request, please contact us using the provided contact information. To ensure the security of your personal information, we may need to verify your identity before processing your requests.

**Data Protection and Security:**

At Pantywish.com, we prioritize data protection and security. We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Our Privacy Policy provides additional details about our data handling practices.

**California Shine the Light Law:**

The California “Shine the Light” law permits California residents to request and obtain information regarding the categories of personal information disclosed to third parties for direct marketing purposes during the preceding calendar year. If you are a California resident and would like to make such a request, please contact us using the provided contact information.

**Updates to this Notice:**

We may update this CCPA Privacy Rights (Do Not Sell My Personal Information) notice as needed to comply with legal requirements or reflect changes in our data practices. Any updates will be posted on our website, and we encourage you to review this notice periodically for any changes.

Thank you for choosing Pantywish.com. We respect your privacy and are committed to upholding the CCPA and providing you with transparent information about your privacy rights. If you have any questions or concerns, please do not hesitate to reach out to us.